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  • Effective Listening

  • Every time you listen, you create an experience for those being heard. A customer presenting a concern with their account, your employee reporting on their quarterly performance, your manager offering you direction on a project.

    Develop the tools necessary to listen beyond the words to create awareness and impact for both you and the person being heard. This program combines both theoretical knowledge and practical application to enhance listening skills so you can deliver high performance communication.

    Identify the barriers preventing you from listening effectively. Recognize the importance of combining powerful questioning with powerful listening. Adapt your current listening skills so you can understand another persons point of view, provide more accurate responses to questions, improve rapport with customers and peers, and side step major miscommunications.

    This seminar would be beneficial both leaders and front line staff.