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  • Generations – Bridging the Gap

  • Have you ever had a conversation with someone from another generation and wondered,  “What were they thinking?”

    The Generation Gap has been a part of society since the beginning of social society and continues with each successive generation.  It can be a source of humour and a source of frustration.  In today’s working environment it is more important than ever to understand the differences and similarities of generations that you work with.  This seminar will provide insights to help you better understand and communicate with the various generations and participants will work with real life scenarios to apply the principles.  You will also learn more about generational trends and what some other workplaces have been doing to adapt.

    Key Topics

    • Background of generational differences
    • Why is this topic so important now?
    • Facts and Fallacies
    • Strategies for Success
      • The power of perceptions
      • Finding the common ground
      • Social skills, language and protocol
      • Communication skills
      • Strategies for motivation
      • Cultural Influences
      • Team-building
      • Action Plan for back in the workplace

    Seminar Delivery:

    This seminar will be very interactive with introduction of tools and exercises that will be practiced and discussed in the classroom.   Real-life examples will be used to illustrate  key concepts.  This seminar is presented by Maria Saley.

    Who will benefit?

    Employees and business people from all generations will benefit from this seminar

    Continuing Education Credits – ID #34109

    1) Alberta Insurance Council 7.5 hours General, Adjuster, Life, Accident & Sickness Certificate
    2) General Insurance Council of Manitoba 7.5 hours
    3) General Insurance Council of Saskatchewan 7.5 hours Technical